What happens when I check in? What should I be aware of?
Please arrive 15 minutes prior to your scheduled appointment time to meet with your caution team .
Please be sure to bring your current medical insurance card, pharmacy insurance card, and photo I.D. with you for each visit.
When is my copay due? What types of payments do you accept?
Your copay is ascribable upon check-in. payment for all non-covered services is due at the time of service. We accept cash, personal checks, VISA and Mastercard .
What is your cancellation policy?
All appointments must be cancelled 24 hours in advance of your appointment.
What if I arrive to my appointment late?
If you are late for your scheduled appointment, you may be asked to reschedule .
What should I do if I need a prescription refill?
Please call your pharmacy first to request any prescription refill. They will notify us of your request. merely call our office if you require a written prescription or a anterior authority or medication per your insurance company. We will then require your name, date of parturition, supplier name, medication name, and dose and quantity ( either a 30- or 90-day supply ).
Please note : Do not wait until your prescription is out before requesting a refill. We do not meet prescriptions after hours or weekends. If there is a problem with your request, we will contact you. It is best to ask for refills during your appointment or merely call your pharmacy immediately. ultimately, please specify if your prescription is mail order and allow up to 2 weeks to receive your refill .
Narcotics will not be filled on weekends .
How long do prescription refills take if I request them by phone?
All call prescription requests require 72 hours (3 business days) advanced notice to allow your supplier time to review and approve your request. Messages received after 12:00 P.M. Friday are processed the following Monday unless the request is pressing .
What should I do if I need a referral?
We require 72 hours ( 3 commercial enterprise days ) notice to complete a referral. If you need a referral, call our office and compress prompt #4 and have the follow information ready :
· Your name, date of parentage, and earphone act .
· The provider/facility appoint and NPI act .
· The test or avail being performed .
· Reason you are having the service .
· Date of your appointee .
· Insurance name and ID issue .
Please note : If you receive a referral holy order when you check out, you will inactive need to request an insurance referral. We do not fax or mail referrals .
If you have an emergency and require a same-day referral, please to speak to a member of our staff .
How long will it take to receive my test results?
Please allow 7-10 business days for our agency to receive non-urgent test results and allow your supplier clock time to review them. If it has been greater than 14 days and you have not heard from our office, please call and provide your mention, date of parentage, list and date of the quiz and where it was performed .
We are unable to release any results to you until the provider has reviewed them.
I need to request a form. What should I do?
Most imprint requests require an agency chew the fat with your provider .
Is my form request covered by my insurance?
Sports, drive, and use examinations are not covered by most indemnity companies unless the visit can be combined with a covered Well Visit .
Are there fees for requesting forms?
Most form request have fees ranging from $5 – $65. Please contact our office to learn about specific fees .
Forms completed after the Well Visit service is provided are subject to the practice form fee.
How do I request a copy of my medical records for another provider or my own personal reference?
To have a copy of your aesculapian records released, you will need to complete a aesculapian Records Authorization Request Form. The copying of aesculapian records is provided by Ciox. Please note : there is a process fee for transfer of medical records. Please contact us to learn the schedule fees by calling our office.
What can I do to ensure safe, quality care?
Always be certain to tell us about your health history, and any medications you are presently taking. It is besides in your best interest to follow the care instructions offered by your supplier. Be sure to keep your appointments and let us know if you need to cancel. Try to ask questions about your care if instructions aren ’ thymine clear and denote to the Einstein Physicians Montgomery Financial Policy regarding fees that may be assessed. Avoid smoke, unauthorized drugs and substances that could interfere with your health .
What if my physician or I choose to discontinue our doctor/patient relationship?
If you and your provider are unable to establish a kinship of common hope, your treatment may be discontinued after you are given written notice. Or, if you choose to change providers, reasonable aid will be offered to help you make alternative arrangements for your medical care .
What if I have an urgent medical issue?
For pressing issues during our convention business hours call our agency to get a same- or next-day appointee. We offer extend hours Monday through Thursday and Saturday. Our triage Nurses ferment with your primary worry provider to answer and facilitate any questions you may have regarding pressing issues. Our affected role Service Representatives are available to take your messages should you need non-urgent advice from your elementary worry supplier. For pressing issues after our normal business hours call our independent position and speak to our on-call doctor .
What is your pediatric to adult care transition plan?
Young adults who are transitioning from pediatric to adult manage and are staying within our healthcare network are given a new patient packet at their last pediatric visit which contains the pursue :
– no-show Policy
– fiscal Policy
– turn of Information Form
– privacy Notice
– registration for Patient Portal
– How to Obtain Care-After Hours Access
– registration Form
– patient Intake Form
– Patient-Centered Medical Home ( PCMH ) Brochure
– welcome Map
– information You Should Know Regarding Your Health Care Treatment as a Minor
– patient Experience Document
Their existing affected role record is updated based on this information at the time of their first pornographic visit .
Transitioning young adults who go either inside or outside our healthcare network are given the play along data :
– release of Information Form
– passage to adult manage letter from their provider
– A medical summary, immunizations, along with any medications and/or specialists related to their chronic condition, if any
The practice uses a monthly adolescent/young adult report to reach existing patients, ages 12 to 17, who have not been seen .
Patients who do not show for their appointment are given a follow-up call and letter that is noted in their criminal record .
Patients who are seen by a healthcare provider are provided a inflict summary along with the age-appropriate acuate and/or chronic management educational materials, and information on when to schedule their future visit .