The beginning day of educate — well, remote learning — Tuesday in the Historic Triangle was a bit complicated : Both Williamsburg-James City County Public Schools and the York County School Division experienced some issues .
WJCC experienced problems with StudentVUE, the independent system used for outback learn, less than an hour after school started .
“ So we had a bug this good morning, ” Eileen Cox, spokeswoman for WJCC Schools, said Tuesday. “ It lasted about an hour and 15 minutes. ”
She said some “ folks ” were about to access the StudentVUE organization by logging in, while others could not. Some had to restart their computers and log back in. Another issue some families experienced was their password to StudentVUE .
The district ultimately fixed the problem after contacting the avail supplier, who “ added extra resources at the connection point to increase access for students, ” according to a Facebook post at 9:47 a.m .
“ Department of Technology staff will continue to monitor the system and scholar entree throughout the day to troubleshoot as needed, ” according to the WJCC Facebook post .
In addition, Zoom, the video chat platform, has besides been crashing “ on and off all sidereal day, ” something Cox said was happening nationally .
At 9:14 ante meridiem more than 9,000 people had logged into the platform, Cox said. The division has merely more than 11,000 students enrolled and about 400 to 500 teachers with 5,000 devices handed out for outback learning .
She said the zone is not anticipating more issues or problems with the remote control learn platforms, including Canvas .
“ No, again, I think that working with the service provider and getting those extra resources on our conclusion, we don ’ metric ton anticipate there is going to be a problem, ” she added .
StudentVUE is not a new platform to the district and flush though they did test it, Cox said the publish may have been the total of people who accessed it at the same time.
“ The trouble wasn ’ thyroxine on the WJCC end, it was on the seller end, ” Cox said, adding not every school division is using the same chopine. “ We ’ re precisely very fortunate that our service provider was able to resolve the problem quickly and that our families were fabulously patient. ”
elementary students presently have “ printed learning packets ” families were able to pick up to be used until they can get a memorize device .
Cox said there has been “ provide range delays ” sol students in rate K-2 will get tablets rather of laptops this workweek ; the district will distribute laptops starting Sept. 21 to students in mark 3-5 .
“ We continue to communicate with our families about resources, about how they can receive aid, ” Cox said. “ So I think that the most important thing we can do right now is to be guileless with our parents. ”
The York County School Division besides received a issue of calls Tuesday morning, with parents asking about troubleshooting technical issues .
“ It was all hands on deck to get our kids in school, ” Katherine Goff, the division ’ south spokeswoman, said .
The biggest trepidation was they did not have many laptops for their secondary students — 1,500 devices were delivered over the weekend, 1,400 of them distributed on Monday and Tuesday. James Carroll, the division ’ s headman operations officer, said YCSD should have the respite of the devices Wednesday .
Goff said once the division was mindful of the national shortages of devices, they asked families on Sept. 1 if students had devices of their own to log onto the school program .
A little more than 1,500 responses came in requesting school-issued devices, allowing the division to prioritize distribution. Goff said this total represented about a third gear of the division ’ s scholar population .
For the families still waiting for school-issued devices, Goff said they can still entree Canvas and StudentVue on personal devices in the interim .
Goff said 93 percentage of middle and high school students logged in and participated Tuesday .
Teachers besides expressed agitation to be reconnecting with students again, Goff said, adding summer train to prepare for the Virtual Academy besides helped teachers feel more confident to tackle any issues .
“ even if they hit a bug, they felt they had the ability to work through it and knew where their support systems were to work through it, ” Goff said.
so what is the class doing to reassure parents their kids will be okay ?
“ What we have is the ability to work to ensure that we are clear and responsive to our families, ” Goff said. “ That ’ s our chief goal right nowadays is just to make certain our families and students and staff have the support to get through this week or two until we settle in. ”
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