GIFT CARDS
All purchases made on-line at stromspa.com are issued in the form of a gift tease, with the exception of products from the Strøm boutique and the on-line reservation for the thermal experience. Please present this endowment poster at the moment of your visit at the health spa. express number of places for the thermal have. It is possible to reserve your access to the thermal experience on-line if you have a give tease, by choosing the reserved consolation access. The booking deposit can be credited to your poster or be refunded to you after your visit. This mental reservation situate is non-refundable in case of cancellation. Clients may besides come directly on web site at no charge and without a reservation, depending on handiness. Reservations are required for massages and treatments by contacting customer service at 1-877-761-2772. We recommend that our clients make their reservations several days in advance. As a safety quantify, a citation card number is required at the time of booking. Must be 16 years or older for the thermal experience. No outside food or drink allowed, restaurant available on site. No forwarding can be applied to purchases made with a endowment tease. Prices submit to change without prior notice. An extra commission due to a price increase may be charged one year after the poster ’ s offspring date. The symmetry of the giving card can be checked with customer serve or at any of our locations. Higher rates apply during gamey season and for some events. Monetary value is valid in all Strøm Nordic Spa. not valid for the buy of giving cards, memberships and for on-line reservation of the thermal experience. not redeemable for cash and non-refundable. A 24-hour stay between the on-line purchase and the use of a service or give tease is required .
EVENTS
Reading: Products – Thermal experience
consequence tickets are not refundable and not movable. limited number of places available, reservation required .
ACTIVATION DELAY
A 24h delay between the on-line leverage and use of a service or endow wag is required .
CANCELLATION POLICY
When booking a massage or discussion, a citation card number is required as a guard quantify. delete or modifying less than 48 hours anterior to the appointment will result in a 50 % care on your credit card. Cancelling or modifying less than 24 hours anterior to the appointment will result in a 100 % cathexis on your recognition card. To cancel, please contact us at the following telephone phone number : 1-877-761-2772. The on-line thermal feel reservation can not be cancelled and is non-transferable and non-refundable. The reservation of a massage or discussion does not include the thermal experience. If you add the thermal know to your massage or treatment, you have precedence access .
RETURN AND DELIVERY POLICY
Delivery
EXPEDITED PARCEL
Choose Expedited Parcel and allow for a delivery time period of 3 to 5 commercial enterprise days depending on the address address. A $ 9 charge will be added to your order. Conditions beyond our control ( bad weather, strikes, customs, extremum periods, etc. ) may cause extra delays for which we can not be held responsible. We can not guarantee delivery before Christmas for any order placed after December 14. In this character, we suggest choosing Xpresspost delivery. Shipping in Canada alone.
XPRESSPOST
Choose Xpresspost service and take advantage of pitch within 2 to 3 commercial enterprise days. A $ 15 consign will be added to your ordain. Exceptions may occur during the trace point periods : Black Friday week, Cyber Monday, and Christmas. In this case, please allow for 3 to 4 business days. Shipping in Canada only.
Return policy
We are committed to ensuring that you are wholly satisfy with your on-line product purchases at stromspa.com, whether by their design, their efficiency or their quality. If this is not the event, you can return your items within 30 days of the purchase by completing the render form in regulate to obtain a rejoinder mandate.
When returning items, please keep these four rules in mind :
ITEMS MUST BE IN THEIR ORIGINAL CONDITION ( NEW )
We only accept returns on products that bear their master label and that are in their original packaging. Open or partially secondhand items or those with scratches, scrapes, odours, stains, or tears will not be accepted. Swimsuit returns will be accepted only if the hygienic protection and the price tags are however attached, and if the merchandise is unworn and unwashed. We strongly recommend you do not remove your underwear when trying on swimsuits until you are sure that the fit and style are to your wish.
certain ITEMS CAN NOT BE RETURNED
Gift menu sales are final and can not be refunded.
YOU MUST HAVE A COPY OF THE ORIGINAL RECEIPT IN YOUR POSSESSION
No return will be possible without a transcript of the original receipt that was sent to you by e-mail at the time of purchase.
shipping AND RETURN CHARGES ARE NON-REFUNDABLE
Shipping charges are non-refundable. By returning products, you agree to pay the shipping charges.
Please note that, if the above conditions are not met, Strøm Nordic Spa reserves the right to refuse to process the tax return.
IN-SPA RETURN
Please complete the on-line refund shape before heading to the resort hotel. No restitution will be possible without your restitution authority phone number. You must have the credit card used for the initial purchase in your self-control. No refunds or exchanges on swimsuit purchases made in health spa.
RETURN BY MAIL
Please complete the on-line rejoinder human body to obtain a refund authority number. The products to be returned can be sent by mail using the Canada Post documents.
Once we have received and approved your fall, a team extremity will contact you. The total sum paid for the token will be refunded to you, excluding discounts and shipping charges.
Customer avail : 1 877 761.2772
ORDER MODIFICATION AND CANCELLATION
To modify or cancel an decree, please liaison customer service at 1 ( 877 ) 761-2772. Please have your ordering number on handwriting .
PRICES LISTED ON THE WEBSITE
All prices on the web site are in canadian funds, therefore you will be charged in canadian dollars. If you are a animation outside of Canada, a currency conversion to your local currentness will automatically be performed by the initiation that issued your accredit circuit board. Where applicable, and unless stated differently on the web site, please notice that the shipping costs and applicable sales taxes will be added to your bill. The prices listed on the web site are subject to change without notice .
PAYMENT
By placing an order, you agree to pay the sum price of your order ( price of products, services, shipping costs and applicable taxes ) as indicated on the web site at the fourth dimension of ordering. You besides agree to honor your contract with the fiscal institution that issued your recognition card .
PRIVACY AND PRIVACY POLICY
Strøm has a policy in terms of protective covering of privacy. No personal information will be disclosed to anyone except during the transaction process to obtain authorization from the credit calling card issuer or in cases where it is required by law .
USER DATA
If you wish to delete your customer account and associate personal data, please write to [ electronic mail protected ]. Please allow 14 days for the request to be completed. When you log in through another chopine ( Facebook, Google or Apple ), basic information is collected in order to create your customer history ( including your first name, last name, address and e-mail address ) .
To disconnect my off-Facebook activity, suction stop here .
To disconnect my off-Google action, snap here .
To disconnect my off-Apple activity, chink here .
SECURITY
All transactions carried out on the web site www.stromspa.com are performed on a batten server with SSL ( Secure Socket Layer ) to prevent unauthorized access to data when transferring data between your calculator and the waiter .
NETIQUETTE
Our Netiquette is a guidepost defining the rules of demeanor, politeness and propriety that are recommended for all of our web platforms. The Strøm Netiquette is based on values of forgivingness such as regard for others, tolerance, openness, adept manners and politeness. The values we maintain in our traditional communications practice equitable american samoa much to the network universe. frankincense, rude or hateful comments, racist or sexist statements adenine good as provocative messages, insults and obscenities will under no circumstances be tolerated on our platforms. Comments against our Netiquette will be removed and users may be blocked from our platforms.
