GIFT CARDS
All purchases made on-line at stromspa.com are issued in the form of a give menu, with the exception of products from the Strøm boutique and the on-line reservation for the thermal know. Please salute this give card at the moment of your visit at the resort hotel. express number of places for the thermal feel. It is potential to reserve your access to the thermal have on-line if you have a giving card, by choosing the reserved comfort access. The reservation lodge can be credited to your bill or be refunded to you after your visit. This reservation deposit is non-refundable in case of cancellation. Clients may besides come directly on site at no charge and without a mental reservation, depending on handiness. Reservations are required for massages and treatments by contacting customer avail at 1-877-761-2772. We recommend that our clients make their reservations respective days in boost. As a safety quantify, a credit batting order number is required at the clock time of booking. Must be 16 years or older for the thermal experience. No external food or drink allowed, restaurant available on site. No promotion can be applied to purchases made with a endow card. Prices subject to change without anterior notice. An extra charge due to a price increase may be charged one class after the card ’ s publish date. The remainder of the give calling card can be checked with customer service or at any of our locations. Higher rates apply during high season and for some events. Monetary value is valid in all Strøm Nordic Spa. not valid for the leverage of endow cards, memberships and for on-line reservation of the thermal experience. not cashable for cash and non-refundable. A 24-hour check between the on-line leverage and the function of a service or endow poster is required .
EVENTS
event tickets are not refundable and not movable. restrict number of places available, reservation required .
ACTIVATION DELAY
A 24h check between the on-line purchase and use of a service or endow poster is required .
CANCELLATION POLICY
When booking a massage or discussion, a recognition card number is required as a safety measure. delete or modifying less than 48 hours anterior to the appointment will result in a 50 % charge on your citation tease. Cancelling or modifying less than 24 hours prior to the appointment will result in a 100 % charge on your credit poster. To cancel, please contact us at the following phone act : 1-877-761-2772. The on-line thermal experience reservation can not be cancelled and is non-transferable and non-refundable. The mental reservation of a massage or treatment does not include the thermal know. If you add the thermal experience to your massage or treatment, you have precedence access .
RETURN AND DELIVERY POLICY
Delivery
EXPEDITED PARCEL
Choose Expedited Parcel and allow for a pitch period of 3 to 5 business days depending on the destination address. A $ 9 charge will be added to your order. Conditions beyond our operate ( bad weather, strikes, customs, top out periods, etc. ) may cause extra delays for which we can not be held responsible. We can not guarantee delivery before Christmas for any order placed after December 14. In this case, we suggest choosing Xpresspost manner of speaking. Shipping in Canada only.
XPRESSPOST
Choose Xpresspost service and take advantage of manner of speaking within 2 to 3 business days. A $ 15 charge will be added to your orderliness. Exceptions may occur during the follow extremum periods : Black Friday workweek, Cyber Monday, and Christmas. In this lawsuit, please allow for 3 to 4 business days. Shipping in Canada only.
Return policy
We are committed to ensuring that you are wholly satisfy with your on-line merchandise purchases at stromspa.com, whether by their design, their efficiency or their quality. If this is not the subject, you can return your items within 30 days of the purchase by completing the return form in order to obtain a return authorization.
When returning items, please keep these four rules in heed :
ITEMS MUST BE IN THEIR ORIGINAL CONDITION ( NEW )
We only accept returns on products that bear their original label and that are in their original packaging. Open or partially use items or those with scratches, scrapes, odours, stains, or tears will not be accepted. Swimsuit returns will be accepted lone if the hygienic protection and the price tags are still attached, and if the merchandise is unworn and unwashed. We powerfully recommend you do not remove your underwear when trying on swimsuits until you are certain that the burst and style are to your wish.
certain ITEMS CAN NOT BE RETURNED
Gift batting order sales are final and can not be refunded.
YOU MUST HAVE A COPY OF THE ORIGINAL RECEIPT IN YOUR POSSESSION
No come back will be potential without a copy of the original acknowledge that was sent to you by e-mail at the time of purchase.
ship AND RETURN CHARGES ARE NON-REFUNDABLE
Shipping charges are non-refundable. By returning products, you agree to pay the ship charges.
Please eminence that, if the above conditions are not met, Strøm Nordic Spa reserves the right to refuse to process the return.
IN-SPA RETURN
Please complete the on-line render form before heading to the resort hotel. No return will be possible without your rejoinder authority number. You must have the credit wag used for the initial purchase in your possession. No refunds or exchanges on swimsuit purchases made in health spa.
RETURN BY MAIL
Please complete the on-line fall form to obtain a revert mandate number. The products to be returned can be sent by mail using the Canada Post documents.
Once we have received and approved your recurrence, a team member will contact you. The total amount paid for the token will be refunded to you, excluding discounts and transport charges.
Customer service : 1 877 761.2772
ORDER MODIFICATION AND CANCELLATION
To modify or cancel an club, please contact customer service at 1 ( 877 ) 761-2772. Please have your decree number on pass .
PRICES LISTED ON THE WEBSITE
All prices on the web site are in canadian funds, therefore you will be charged in canadian dollars. If you are a living external of Canada, a currency conversion to your local anesthetic currentness will automatically be performed by the institution that issued your accredit card. Where applicable, and unless stated differently on the web site, please note that the embark costs and applicable sales taxes will be added to your bill. The prices listed on the web site are subject to change without notice .
PAYMENT
By placing an order, you agree to pay the entire price of your order ( price of products, services, shipping costs and applicable taxes ) as indicated on the web site at the time of ordering. You besides agree to honor your contract with the fiscal initiation that issued your citation wag .
PRIVACY AND PRIVACY POLICY
Strøm has a policy in terms of protection of privacy. No personal information will be disclosed to anyone except during the transaction process to obtain mandate from the recognition card issuer or in cases where it is required by law .
USER DATA
If you wish to delete your customer report and consort personal data, please write to [ electronic mail protected ]. Please allow 14 days for the request to be completed. When you log in through another platform ( Facebook, Google or Apple ), basic information is collected in order to create your customer report ( including your first name, last name, address and e-mail address ) .
To disconnect my off-Facebook bodily process, click here .
To disconnect my off-Google bodily process, chatter hera .
To disconnect my off-Apple activeness, click here .
SECURITY
All transactions carried out on the web site www.stromspa.com are performed on a secure waiter with SSL ( Secure Socket Layer ) to prevent unauthorized entree to data when transferring data between your computer and the server .
NETIQUETTE
Our Netiquette is a guidepost defining the rules of impart, politeness and propriety that are recommended for all of our web platforms. The Strøm Netiquette is based on values of kindness such as deference for others, tolerance, openness, good manners and politeness. The values we maintain in our traditional communications apply equitable adenine a lot to the web universe. frankincense, rude or hateful comments, racist or sexist statements arsenic well as provocative messages, insults and obscenities will under no circumstances be tolerated on our platforms. Comments against our Netiquette will be removed and users may be blocked from our platforms.
