Please allow 1-5 business days for delivery on all orders. If you think your package has been lost by the carrier, please allow 5-7 business days after the expected pitch date for the box to be delivered. If you have not received your box within that time frame, please contact iROCKER and we will refund or re-ship your package.
We want you to know the iROCKER team constantly puts customer serve as a top priority ! If you need to contact us, please do so through the contact us page on our web site, or via chat or call. Our hours of – please allow 24 hours to respond.
A couple of quick notes that would help alleviate our team ’ s efforts to reply to all customer inquiries as fast as possible .
- TRACKING ORDERS: Your items may ship from multiple warehouses and on different days which will cause your order to arrive in multiple packages and not all on the same day. Please do not be alarmed the rest of your order is coming. Please check your email for all tracking numbers sent to you.
- RESTOCK DATES:If we are out of stock of a certain item that you were interested in, please just continue to check back on the website as our stock is replenished weekly/monthly this time of year. Please do not contact us asking for an expected restock date.
- DISCOUNTS: If you are a member of the first responder or healthcare, we do have a discount program for you. Please skip directly to sending us a copy of your ID so we can verify and authorize to send you a coupon quickly.
Thank you to all those on the battlefront lines working to keep us safe ! iROCKER offers FREE SHIPPING ON ALL SUP ORDERS purchased in CANADA. Additional shipping charges will be automatically applied at checkout to orders less than $59.99. If you are outside of CANADA, please select your country from the drop down at the top of this site. Any purchases on iROCKERSUP.CA have already cleared customs and will be shipped from our Toronto, ON and Vancouver, BC Canada warehouses.