HESTA | Okta

HESTA is in the commercial enterprise of improving the fiscal future of every member. The australian diligence superannuation fund manages the retirement savings of more than 880,000 members, supporting members through access to high-quality advice, education and indemnity cover. The majority of HESTA ’ s members work in health and community services .
More than 80 % of our members are women who typically have lower account balances and lower give than their male counterparts. Sheena Peeters, HESTA ’ s general coach of technology says. “ HESTA is committed to making a substantial difference in every members ’ fiscal future and supporting them to make good long-run decisions that can help build their retirement savings. ”
HESTA ’ s technology teams serve three groups : HESTA ’ s work force, organizations that provide HESTA services to their employees, and members who join the ace store .

Workforce IT made modern

The constitution ’ s commitment to its members is apparent in its approach to IT, which stresses the importance of balancing hard security with a streamline, effective exploiter experience.

Reading: HESTA | Okta

When HESTA realized that its proliferation of cloud-based apps was negatively impacting its employees ’ ability to serve customers efficiently, the organization began looking for an identity management solution. ultimately, HESTA wanted to consolidate its work force infrastructure, while maintaining its tractability, easing the log in summons, and securing access to cloud-based tools. The company selected Okta based on a quick time-to-value, and the opportunity to save money without compromising serve or product quality .
HESTA has rolled out Okta Universal Directory, Single Sign-On, and Lifecycle Management, followed by API Access Management. This enabled the caller to promptly secure and consolidate access to its growing cortege of personal and clientele applications, including Office 365 and Zscaler. As a result, the IT team reduced fourth dimension spent on IT tasks by 80 %. They besides experienced an 80 % improvement in offboarding users and workflow report and audit .

Increased availability and security

That initial project helped ease the pressures on HESTA ’ s small IT staff while ensuring access was provided securely and with minimal break to employees. Near the conclusion of 2019, HESTA decided to explore ways to provide members with more control—plus the lapp charge of security system and convenience—by building a newfangled web-based retirement plan tool .
many of HESTA ’ s members work in fields that require them to balance careen workplace and family responsibilities, which means they tend to log in to manage their retirement savings whenever and wherever they can find the time, whether that ’ randomness at lunchtime—or 2:00am in the morning .
As a solution, a raw member-focused enterprise needed to provide members with omnichannel and mobile access to fiscal tools—a goal that required HESTA to update identity access management and collaborator to implement a fresh user portal vein .
Working within rigorous industry guidelines, and protecting against the ever-increasing risk of security breaches, security had to remain top of mind for HESTA. A member-facing modernization inaugural had to provide members with a senior high school level of security without compromising the simplicity of the drug user experience or the handiness of the portal site .
HESTA wanted to give customers secure entree to intuitive, synergistic digital channels. Any back-end complexity needed to not impact a streamline user splashboard, and the migration process had to be seamless .
“ Anytime we address a engineering trouble, we need to think about who our members are, what they ‘re trying to achieve, and how that aligns with what we ’ re trying to achieve, ” says Peeters. “ That ’ s in truth critical to us. ”

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A flexible identity partner

HESTA went to commercialize with three basal considerations in mind : time-to-value, cost, and quality. “ Our digital architecture is spread across multiple layers, including cloud engineering, DevOps, and automation, ” says Peeters. “ We needed to complete the enterprise with amphetamine and speed. But we besides needed to figure out how to deliver a actually strong experience—which includes ease-of-use—while however maintaining our member ‘s trust. ”
HESTA decided that extending its preexistent relationship with Okta was the right way forward. In accession to a 210 % ROI, HESTA ’ s internal Okta deployment besides mitigated business risk by providing technology teams with greater access control without increasing complexity .
“ Based on our previous have, we thought Okta would check all the boxes and add the flexibility to enable our hybrid architecture, ” says Peeters. “ We decided to give all the heavy lift to Okta—and then enable the occupation by retrofitting anything that ’ mho leave. ”
The adulthood of Okta ’ s border on to enterprise IT security was besides a pull, particularly in terms of its ability to provide insight into drug user logs. In the conclusion, HESTA purchased the be Okta products :
“ Having partners who understand how we ‘re servicing our customer base is actually important, and I think we have that partnership with Okta today, ” says Peeters. “ The relationship was tested and proven through our work force implementation. So we trusted Okta to help us with this journey, excessively. ”

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The constitution besides needed to ensure that its fresh environment was flexible enough to support future use cases .

Building for the future

“ We did n’t want to be therefore constrained by our IT stack that we couldn ’ thymine add new components without having to re-engineer the hale architecture, ” says Peeters .
“ We besides had to orchestrate a migration process that ran in parallel—all extremity portals, all bequest authentication, new penis portal—with seamless and secure member logins they wouldn ’ deoxythymidine monophosphate evening poster. ”
The administration decided to support its newly portal vein by building a loosely decouple architecture connected by sets of APIs, with Okta playing a key function as a customer identity access management partner. Okta affair supported HESTA holistically increase time to value, future-proof its architecture, and provide members with intuitive, interactional digital channels, integrated across a cohort of systems in a very secure manner .
HESTA besides has Java Virtual Machines that are hosted on an Amazon Web Services tenant. By maintaining that tenant, the organization retained tractability across all digital channels .

From legacy to logic

HESTA went hot with the raw portal and retirement plan creature in February 2020, after integrating its newly purchased Okta Customer Identity products .
HESTA ’ s set about to the migration process, was to enable members to migrate from bequest to newfangled digital services by using behind the scenes authentication logic to perform this function. As HESTA members logged in through their bequest identity supplier, logic automatically determined if they ’ five hundred already been migrated, or if it was their first login and this generated the events to create accounts in Okta post implementation .
After their accounts were activated in Okta, members were then securely authenticated to the fresh portal vein. The logic worked indeed seamlessly that members hardly noticed the back-end stir. The next clock time they logged in, they were automatically routed through to the newly portal .
HESTA besides built a splashboard that allows it to actively monitor activity logs. The administration specifically monitors its top ten users, events ( prioritized by drug user breakdown and severity ), and password events like resets and updates. HESTA ’ s SoC team monitors this dashboard 24/7 .
“ This gives us a set of meaningful penetration into where our members ’ trouble points are and increased monitoring capability for unwanted dealings or fishy bodily process, ” says Peeters .
This approach path besides helps HESTA ’ s IT team racetrack emerging trends in member behavior. “ We ‘ve spent some meter analyzing the logs and making sure that we proactively adjust these dashboards to provide better intelligence, not merely to ensure the most secure and commodious extremity experience possible, but besides continuously tap into NPS grade, ” adds Peeters .

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Exceeding expectations

Over the course of the implementation, HESTA has learned a few winder lessons in customer identity access management. To begin with, using a loosely decouple architecture not only helped HESTA complete the current modernization first step quickly—it besides helped the constitution future-proof its architecture .
HESTA has besides achieved its finish of strengthening security system without negatively impacting its members. The organization ’ south monitor has shown shifts in the way its members are engaging with its digital tools : HESTA ’ sulfur Net Promoter Score has improved, and member engagement has increased.

“ There ’ s no doubt we had a assortment of different options that we needed to work through, ” says Peeters. “ But we have a true partnership with Okta, and that support helped us achieve our goals. The experience was better than diligence standard, and gives us the ability to continually improve. solve is ongoing on improving how we deliver services to our members as character of supporting members to improve their fiscal future. Improvements in net showman Scores decidedly show us that we ‘re on the mighty chase. ”

About HESTA

HESTA is the largest obsoleteness fund dedicated to Australia ’ s health and community services sector. An industry fund that ’ second run lone to benefit members, HESTA now has more than 880,000 members ( over 80 % are women ) and manages over $ 60 billion in assets invested around the earth. HESTA is committed to creating a veridical remainder to the fiscal future of every member. HESTA focuses on achieving impregnable, sustainable, long-run returns while making a plus deviation to the worldly concern members will retire into .

source : https://shayski.com
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