Top 20 call center software solutions
- Zendesk
- Webex
- Zoho Desk
-
LiveAgent
- TalkDesk
- GoToConnect
- NICE CXone
- Bitrix24
- Dialpad
- Five9
- CallHippo
- Twilio Flex
- VICIDial
- Aircall
- 3CX
- MiCloud Connect
- Vonage
- CloudTalk
- Nextiva
- Ringover
Zendesk call center software is embedded in the Zendesk ticket system for a seamless customer experience. Our software helps expanding teams resolve issues faster while simultaneously measuring and improving earphone support operations .
With Zendesk, your team will deliver a better customer experience across channels. And, with our compromising range of plans, you ’ rhenium certain to find one that suits your needs .
Empower your call center agents
Scrambling to take notes or manually logging conversations leaves your confirm team more frazzle than fruitful. A successful customer support agent must be able to fully focus on their customer. By allowing agents to focus on helping customers quickly without rifling for data, Zendesk empowers your team to be at their best more frequently. And since our call center software operates out of one centralized portal, your team can achieve the focus they need to start chatting—without a precarious system of post-it notes .
Measure up with call center metrics
The bonus of a centralize call center is your team ’ s ability to track and measure every customer service interaction. When it comes to customer tickets, call recording, or queue volumes, managers can measure chat agents ’ performance with real-time coverage and monitor. You ’ ll easily understand how your call support fits into multichannel operations with our centralize reporting—and learn precisely how your occupation can improve .
Cloud-based solution with easy set-up
easy to set up and amply cloud-based, Zendesk allows teams to get up and running with full call option center functionality in minutes. That means there ’ s no want to involve IT, hire extra technicians, or manage new vendors. And since our call accompaniment software is embedded directly in the Zendesk ticket system, your overcast call center solution will seamlessly connect you with your customers .
Features of Zendesk
If dependability, relatively comfortable execution, and robust features are among your priorities, Webex ’ s call focus on software is a worthy rival to consider. adenine many as 1000 remote control employees, on-site, or a concoction of both can seamlessly and simultaneously operate on this cloud-based solution .
Despite its enterprise-level world power and sophism, Webex is besides a estimable option for smaller businesses that are fair starting to get their call center off the grate. besides, if you ’ ra looking for inner collaboration tools like video recording conferencing, Webex can act as your productiveness suite. Their plans include packages aimed at precisely call center software, like the Call plan, or both productiveness and call kernel functionality, with the Meet + Call plan .
Pricing
- Meet: $15 user/month
- Call: $17 user/month
- Meet + Call: $25 user/month
Features (Call plan)
- Unlimited domestic and local calling
- Unlimited messaging
- Screen sharing
- Call waiting, hold, transfer, and forwarding
- Conference calls
- Call recording
- Visual voicemail
- Interactive whiteboarding
Learn more about Zendesk for Webex .
Zoho Desk is many things—a avail desk, web site builder, CRM, and more—but did you know it ’ s besides a solid choice to consider for your call center field solution ? As with its other products, Zoho ’ s call center software is cloud-based, comes with a friendly exploiter interface, and integrates well with everything in the Zoho merchandise ecosystem .
If you ’ re already a Zoho Desk exploiter, you ’ ll find enforce, using, and maintaining the software specially comfortable. Plus, you ’ ll be able to leverage the taut integrations between your other Zoho tools to provide a capital customer and agent experience. Just keep in heed that you ’ ll need either the Professional or Enterprise design to access the call center features .
Pricing:
- Standard: $20 user/month
- Professional: $35 user/month
- Enterprise: $50 user/month
Features (Zoho Desk Professional)
- Call logging
- Calls reports and dashboards
- Agent availability tracking
- Call-to-ticket conversion
- Call transfer, recording, hold, and mute
- Call queue management
- Zoho Desk CRM & helpdesk integration
Like Zendesk, LiveAgent is much more than call plaza software. LiveAgent packages include broad help desk capabilities such as live chat, ticket management, omnichannel corroborate, and much more. The call center software features of LiveAgent are accessible in the across-the-board plan, which besides comes with the aforesaid help desk features .
If you ’ ra set on merely call kernel software, LiveAgent may have many features you don ’ t necessarily need. But if you still want to give it a judge, you can do thus for complimentary. LiveAgent offers barren trials for up to fourteen days. And if you need more time, it ’ randomness worth asking—you may be able to get your test extended to ensure you like the software .
Pricing
- Ticket: $15 user/month
- Ticket + Chat: $29 user/month
- All-inclusive: $39 user/month
Features (All-inclusive plan)
- Chat satisfaction surveys
- Unlimited agent devices
- Video calls
- IVR
- Advanced reporting
- API and integrations
- Call transfers and routing
- Unlimited call recordings
- Live chat
Whereas some call centers only take inbound calls or make outbound calls, some do both. For those hybrid call option centers, TalkDesk provides the features you need to handle both kinds of calls. And it does thus without the motivation to download new software to your local computers thanks to its amply cloud-based deployment .
TalkDesk includes useful, modern features such as an intuitive mobile app for agents to use wherever they are. And the software is extremely flexible—you can evening use after-hours or part-time staff features to handle calls when volume and/or staffing is depleted. TalkDesk plans come in four varieties and there are no absolve trials, but you can request a software show .
Pricing
- Essentials: $75 user/month
- Elevate: $95 user/month
- Elite: $125 user/month
Features (Elevate plan)
- 60+ out-of-the-box integrations
- 80+ AppConnect marketplace
- API access
- Virtual agent
- Screen recording
- Conversations mobile app
- Feedback
- Real-time dashboards
- Self-service portal
Learn more about Zendesk for Talkdesk .
If you know what software-as-a-service is, you might be interest in GoToConnect ’ s contact-center-as-a-service. The CCaaS concept is precisely the like as SaaS, except it is specific to call concentrate software. Just like with SaaS GoToConnect features multiple plans, all in full cloud-based, that offer a wide image of call center functionality .
GoToConnect ’ s customizable contact center software is capable of serving the needs of inbound, outbound, and blended call centers. Plus, you can add a VoIP service to set up an inner phone system for your business if you decide you like the liaison center software .
Of course, it besides doesn ’ thymine hurt that GoToConnect is well-known for its dependability and relatively long history of industry expertness .
Pricing
- Basic: $24 user/month
- Standard: $29 user/month
- Premium: $39 user/month
Features (Standard plan)
- Voicemail to email
- Audio conferencing
- Existing number porting
- Unlimited extensions
- Smart call routing
- Call forwarding, ring groups, and call queues
Learn more about Zendesk for GoToConnect .
By delivering customer context and robust call concentrate features into one intuitive interface, NICE CXone is built to empower your agents to provide better, more efficient customer experiences. While it could work for smaller businesses, NICE CXone is a bonafide enterprise solution. Larger, complex service organizations will find everything they need to simplify their call center ops .
NICE CXone besides includes a strong specify of features for managers to raise the customer military service standards while controlling costs. These features include quality management and work force planning tools that help facilitate ongoing improvements in resource plan and service delivery .
Pricing not available
Features
- Automation workflows
- Ticket routing
- Native integrations
- Knowledge base
- API
- Workforce management
- Customer surveys
- Live chat software
- Tracking and reporting
- Self-service portal
Learn more about NICE inContact CXone Agent for Zendesk.
Bitrix24 is a call center software not unlike Zoho Desk, though true it ’ randomness far less long-familiar in the space. In addition to call center features that support inbound, outbound, external, and home calling needs, Bitrix besides provides project management tools, a web site builder, and a standalone CRM .
Another big plus is Bitrix ’ s free plan. While its feature set is limited, the detached plan can give you a good feel of what to expect from the Bitrix interface. From there, you can make a more train decisiveness about whether Bitrix24 ’ s flexible contact center software is a fit for your business .
Pricing
- Basic: $49 per month for 5 users
- Standard: $99 per month for 50 users
- Professional:” $199 per month for unlimited users
Features (Standard plan)
- Business hours setting
- Call routing, transfer, and forwarding
- HD video calls
- Call back widget
- IVR
- Call transcription
- Call recording playback speed
- Automatic dialing
For a streamlined and truly modern call center solution with a full-bodied feature set designed for both inbound and outbound calling, Dialpad doesn ’ t disappoint. Included among its many unique and innovative features are call sentiment psychoanalysis, real-time textbook transcription, and even a built-in AI that can mechanically deliver question-specific call scripts for agents. And its mobile app allows you to stay connected from anywhere on any device .
Dialpad besides has a singular price structure for its software, of which there are two versions, Enterprise and Pro. To use Pro, you need to purchase at least three licenses. For Enterprise, you must purchase at least 100 licenses .
Pricing
- Standard: $20 per user/month
- Pro: $30 per user/month
- Enterprise: Pricing not available
Features (Pro plan)
- Toll-free number support
- In-Queue callback
- Analytics and reporting
- Call history
- Manager alerts
- Real-time transcription
- Sentiment analysis
- Smart dialer
Learn more about Zendesk for Dialpad .
use fees for call center software can easily pile up, specially if you ’ re on the pilfer for long-distance charges and your customers are highly dispersed. But Five9 helps you keep operating costs manageable while powering a top-tier calling experience for customers and agents alike. Their packages include no-fee long-distance calling and can be set up on your existing equipment, depending on your needs .
In addition to their potent address center software, Five9 offers a wide image of telephone solutions, including business VOIP. Put plainly, any phone-related needs you have can be covered by one or more of Five9 ’ s packages .
Pricing not available
Features
- Omnichannel routing
- Predictive dialing
- Intelligent virtual assistant
- Real-time and historical dashboards
- Workflow automation
- Outbound dialer
- Call recording
- Web call back
Learn more about Zendesk for Five9 .
Built for back and sales teams, CallHippo is a bright call center solution that simplifies both inbound and outbound calling. This cloud-based telephone solution comes in four varieties for startups, small teams, SMBs, and enterprise businesses. however, careless of your team size, you may need a higher-tier design if you want the most twist features .
In addition to their packages, CallHippo offers paid add-ons for capabilities like custom caller ID, shout transcription, voice mail transcription, and more. To get an idea of the many combinations of CallHippo packages and add-ons you can buy, check out their price page .
Pricing
- Bronze: $16 per user/month
- Silver: $24 per user/month
- Platinum: $40 per user/month
- Enterprise: $48 per user/month
Features (Platinum plan)
- Skills-based call routing
- Free call recording
- Call tagging
- Call queuing
- Power dialer
- Multi-level IVR
- Call script
- Call barging
If you ’ re a DIYer with the meter and resources to hire developers, or you already have a staff of engineers well-versed in APIs, Twilio will be an challenging choice for you. Rather than pre-packaged software, Twilio Flex provides a Voice SDK and receptive API which your developers can use to create a call plaza solution in full customized to your clientele ’ s needs, desires, hopes, and dreams .
Everything from custom building your own web-based call center app to call transcription and queue management is on the table with Twilio. Put just, all the features you ’ vitamin d want in an enterprise-level call center field solution can be built with Twilio. Twilio ’ randomness pricing is besides flexible—you can either pay a flatcar rate or a usage-based tip. Details below .
Pricing:
- Twilio Flex (per-hour pricing): $1 per active user hour
- Twilio Flex (flat rate): $150 per user per month
Features of Twilio
- Call tracking
- Embedded calling
- Interactive voice response (IVR)
- Masked calling
- API and SDKs
- Alerts and notifications
- Call transcription
- Voice recognition
- Omnichannel support
- Reports and dashboards
Learn more about Zendesk for Twilio Flex .
If you ’ ra looking for open-source, hosted contact center software, VICIDial is an choice to consider. Since the software is amply open-source, you don ’ t wage an upfront cost to use, modify, or distribute it. however, in exercise, you can ’ thyroxine get up and running with VICIDial without expending resources. Because VICIDial is open source, you ’ ll need a specialized developer to help you implement it .
If you choose to, you can pay for hosting services offered by VICIDial. With VICIDial host, your software and data will be stored on a dedicated VICIDial server. once configured, VICIDial provides all the call center field capabilities you ’ vitamin d expect for outbound and inbound calling ampere well as respective bonuses, like e-mail and website chat .
Pricing: No upfront cost
Features
- Open-source software
- Inbound and outbound calling
- Email and website chat
- Skills-based routing
- Dedicated hosting
- Queue prioritization
Aircall is a cloud-based address center solution that bills itself as a productivity-enhancing tool for accompaniment and sales teams. Its greatest strengths include an easy setup on your own hardware ( unless you decide to upgrade ), enough of intuitive integrations, real-time monitor, and project management features .
If you decide, as you should, to integrate Aircall with your help desk and/or CRM, you can access all sorts of useful capabilities in your CRM or help desk like automation and address action monitoring. On clear of all that, Aircall ’ s plans all include outright inbound and outbound calling within Canada and the continental United States .
Pricing:
- Essentials: $30 user/month
- Professional: $50 user/month
Features of Aircall Professional
- API and webhooks
- Voicemail by email
- Call analytics
- Post-call automations
- Click-to-dial
- Call tagging
- Call monitoring and whispering
- CRM and helpdesk integrations
- Intelligent dialing
Learn more about Zendesk for Aircall .
With 3CX, call center agents and their managers can work from anywhere, conducting virtual meetings with web conferencing and serving customers on the call, via alive new world chat, and more. Plus, if you want flexibility in how you deploy your touch center software, 3CX provides it with on-premise, hosted, and cloud-based options .
Along with deployment flexibility, 3CX provides enterprise-level functionality with features like call pop-ups, click-to-call, birdcall journals, and much more. And if you ’ re already using Zendesk for slate management and you like 3CX liaison center software, you can easily integrate 3CX with Zendesk .
Pricing (license for five users)
- Standard: $0 per year
- Pro: $145 per year
- Enterprise: $180 per year
Features (Pro plan)
- Contact Synchronization
- Call Pop-ups
- Call Journals
- Zendesk and other popular app integrations
- Click to Call
- 3CX Browser Extension
For enterprise-grade performance, MiCloud Connect by Mitel is a bang-up choice. This cloud-based contact center software includes messaging, screen sharing, conferencing and much more. Plus, Mitel ’ s intuitive drug user interface, omnichannel support, and seamless agent feel make it an ideal solution for improving agent efficiency .
Yet it ’ s not good the daily productiveness improvements you can expect. Mitel besides throws in real-time report, which you can pull to help optimize your workflows and resource plan for maximum call center productiveness .
Pricing not available
Features (Premier plan)
- Real-time KPIs
- Inbound and outbound call queues
- Skills-based routing
- Priority routing
- Agent status controls
- ACD call pick-up
Learn more about Zendesk for Mitel .
If buying your contact center software and hardware from the same ship’s company is a priority for you, Vonage is worth a expect. Their birdcall center is in full customizable with intuitive add-ons and robust out-of-the-box functionality. Vonage integrates with popular CRMs such as HubSpot and Zendesk but its Salesforce and Microsoft Teams integrations are particularly well-implemented .
Vonage ’ s features are what you ’ d expect from an diligence drawing card and include core functionality such as call monitoring, call chase, and native message. besides, as a full-service business telephone supplier, Vonage can meet your VOIP needs, making it a true one-stop solution .
Pricing
- Mobile: $19.99 per month, per line
- Premium: $29.99 per month, per line
- Advanced: $39.99 per month, per line
Features (Advanced plan)
- Call transfer, hold, and call forwarding
- Mobile and desktop apps
- Call waiting
- Visual voicemail
- Paging groups
- Call logging
- On-demand call recording
- Call queue management
Learn more about Zendesk for Vonage .
CloudTalk Voice is an intuitive cloud-based outbound and inbound call plaza solution that SMBs gave a top rat in 2020. In addition to seamless earphone connections within your commercial enterprise and between your clientele and customer, CloudTalk helps you control call center function costs, proctor call choice, and much more .
A few of CloudTalk ’ s most popular and potent features include their easy-to-use integrations, call option recording, healthy dial, and bipartisan synchronize. CloudTalk has three packages that range in price from $ 25 to $ 50 per calendar month. But to access outbound calling features, you ’ ll need a custom plan, which is billed at a flat pace .
Pricing
- Starter: $30 user/month
- Essential: $40 user/month
- Expert: $60 user/month
Features (Essential plan)
- SMS capabilities
- Advanced analytics
- Workflow automation
- Skill-based routing
- Unlimited inbound and intracompany calls
- Mobile app
- Open API
- Real-time dashboard
- International numbers for 140+ countries
Learn more about Zendesk for CloudTalk .
Nextiva ’ s cloud-based bid center software is built to fit the needs of any kind of business. Tools like its Call Flow Builder—a no-code, ocular editor program for designing call routing workflows—make Nextiva knock-down yet easy enough to use for non-developers. And if you happen to like Nextiva ’ s cry center software, they offer a kind of phone-related services that you can try, such as VOIP .
Plus, if you ’ re looking to equip your team with hardware along with your new call center software, Nextiva is an excellent way to do it. Along with their software, Nextiva offers VOIP-enabled clientele phones for competitive prices. If you ’ ra interested, you can try either of Nextiva ’ s two calling plans with a loose test .
Pricing
- Professional: $20.95 user/month
- Enterprise: $26.95 user/month
Features (Enterprise plan)
- Unlimited calling in the US/CA
- Call recording
- Real-time analytics
- Unlimited business SMS
- Integrations with popular tools
flexible, advanced, and intuitive, Ringover ’ s call center software is available as a custom design or in one of their two packages : Smart and Power. Whichever package or plan you choose, though, Ringover will treat you to software that efficaciously integrates group message, video conferencing, and an advanced phone system with commercial enterprise texting.
Key benefits of Ringover include comprehensive examination report simplified into dashboards, low-cost international calling for 110 countries, and herculean call management features. not to mention, Ringover seamlessly integrates with all of the most knock-down CRMs and helpdesks .
Pricing
- Smart: $24 per user/month
- Power: $49 per user/month
Features (Power plan)
- Unlimited calls to 110 countries
- Custom greetings
- Instant setup
- Live call monitoring
- Popular integrations
- Advanced analytics and call reporting
Learn more about Zendesk for Ringover .
