10 Best customer database software systems for 2021
- Zendesk
- Zoho CRM
- Hubspot CRM
-
Freshworks CRM
- Salesforce
- Bitrix24
- Pipedrive CRM
- Apptivo CRM
- Keap CRM
- Monday CRM
You can find a across-the-board range of customer data database programs on the market today. Some are better for small businesses and startups, while others specialize in large companies. here are our top 10 recommendations .
Zendesk offers a complete CRM and customer database management system for businesses of all sizes.
Every day, Zendesk ’ s customer database software handles 4.6 million interactions between companies and their clients. And with our exempt library of customer experience resources, you can learn the best practices from over 50,000 organizations—including businesses in your field. So you can learn from the best and implement those practices immediately with your business .
Zendesk CRM database software is specifically designed to reduce friction, eliminate information silo, and increase efficiency. survive are the days of wading through pages of outdated spreadsheets. With Zendesk, you can customize your reports, excrete spreadsheets, and get insights into the health of your customer base. So you can well learn how your current customer is working—and how you and your back team can make it flush better .
If switching to customer data management software has you worried about an IT nightmare, there is no indigence to panic—because Zendesk software works right out of the box. There ’ sulfur no want for major interruptions or to call in IT to upgrade your arrangement. Our software integrations work seamlessly with your other tools and expand easily to accommodate your business sales. thus Zendesk is both easy to implement and designed to easily scale with your business .
Zendesk Sell is a full-service CRM. You can use it to build leads, automatize outreach, boost your productivity, and close more deals. Features include call analytics, SMS message track, scripts, and more. You can besides boost engagement even more with Reach. The best part is the CRM integrates with the respite of Zendesk, so you can use the full ticket system and help center capabilities at the lapp meter .
Zendesk features
- Sales pipeline builder
- Email tracking with push notifications
- Engagement automation
- Mobile app for on-the-go access
- Single sign-on
- Team collaboration
- Reporting and analytics
- Omnichannel platform
- Secure cloud solution
- API and native app integrations
- Notes and call scripts
- Full customer support from Zendesk
Zoho’s high-rated CRM works for a range of businesses.
Zoho offers a host of SaaS products, and its CRM was its original offer rear in 2005. If you already use other apps in the Zoho ecosystem, adding the CRM is an easy transition. Zoho offers a full-service CRM solution that caters to businesses of all sizes, and it offers enough of customization for setting up workflows .
SMBs can use Zoho CRM to manage leads, calculate sales, automatize workflows, and wield documents that correspond to each lead. The splashboard is simple to use and helps sales staff concenter on their tasks. The free interpretation limits the customer database to 100,000 records, while higher tiers allow unlimited records. One neat feature is Zoho ’ sulfur AI assistant named Zia who can help sales staff search through CRM data .
Zoho features
- Omnichannel solution
- Analytics
- Marketing automation
- Sales pipeline automation
- Customization
- Sales process builder
- Native + API integrations
- Gamification
- Sales process builder
Learn more about Zendesk app for Zoho
HubSpot CRM can be a good choice for small to midsize businesses.
Since its establish in 2004, HubSpot has grown to become a popular marketing and sales platform for many businesses. The platform helps separate departments work together with a one typeset of tools for market, customer service, sales, and message management. The HubSpot CRM is geared toward modest and midsize businesses and has adequate features for these types of organizations .
With HubSpot, you can organize your sales process and liaison leads right in the customer database software. HubSpot ’ second CRM has a release choice, but it ’ second limited to 15 calling minutes, 200 notifications, 5 electronic mail templates, and 5 documents per drug user per calendar month. Higher plans boost limits and add features like sales analytics, call transcriptions, and sales playbooks .
HubSpot CRM features
- Deal pipeline
- Live chat
- Sales analytics
- Customization
- Forecasting
- Automation
- Slack integration
- Single sign-on
Learn more about the Zendesk app for HubSpot
Freshworks CRM attracts small businesses for its ease-of-use.
Freshworks CRM ( once Freshsales ) focuses on SMBs that want to keep things childlike. It might not have as many customization options as some of its competitors, but customers appreciate that Freshworks is ready to go right out of the box. The clean interface promotes focus, and the platform has batch of features for tracking leads, engaging prospects, and managing the grapevine .
One nice feature is that Freshworks will automatically populate a run ’ s file with their social media account information when available. This can give you insight into what the lead is into. Freshworks besides offers an AI adjunct named Freddy that can highlight at-risk contacts and analyze sales data.
Freshworks features
- Up to 5,000 active contacts
- Contact lifecycle stages
- Email, chat, web, and phone contacts
- Behavioral segmentation
- Contact scoring
- Custom domains
- Lead gen bot
- Customization
- Sales automation
The veteran CRM software can handle any size of business.
Salesforce created its first CRM product in 1999, rear when you couldn ’ triiodothyronine use the phone and the internet at the same time. today, Salesforce provides top-of-the-line customer database software along with a host of back office apps for business. The CRM product is called Sales Cloud, and it offers everything you ’ five hundred expect from an enterprise-level sales platform .
From contact management and market tools to sales reporting and custom-make workflows, businesses can get a lot of manipulation out of Salesforce. In fact, about everything is customizable, including the home screen. Some users may find it takes a lot of oeuvre to get up and run, which is why there are many on-line courses for using Salesforce .
Salesforce features
- Contact management
- Opportunity and lead management
- Reports and dashboards
- Mobile app
- Email integration
- Sales forecasting
- Custom workflows
- Data management
Learn more about the Salesforce app integration with Zendesk
Bitrix24 CRM is a free option for smaller teams.
Bitrix24 has been around since 2012. It offers a wax business communication chopine that includes CRM, file share, schedule, project management, and more. The CRM is reasonably extensive and offers a range of useful features. Bitrix24 has a exempt plan that is normally capped at 12 users, but the party lifted the cap to help businesses out during the COVID-19 pandemic. The absolve translation even has other limits to storage, tasks, and communications .
Features include outreach automation, unlimited leads, a Kanban board opinion, and custom pipelines. Bitrix24 besides offers a self-hosted option if you want to install its open informant software on your own hardware. That is, if you ’ re comfortable with handling upgrades, updates, and server maintenance yourself .
Bitrix24 features
- Online storage
- Client profiles
- CRM access rights
- Live chat software
- API and native integrations
- Reports and analytics
- CRM marketing tools
- Call tracking
- Email integration
Pipedrive is an easy-to-use CRM focused on small businesses.
Pipedrive began in 2010 with a CRM system designed to make it slowly for sales professionals to do their work. While other platforms like Zoho and HubSpot offer multiple types of tools, Pipedrive is alone a CRM. This makes it elementary to set up, and it integrates natively with a number of early apps to expand functionality. Pipedrive offers four main plans plus two add-ons for lead generation and web analytics .
The customer data software includes deal management, product catalogue, customizable pipeline, e-mail consolidation, and more. As with most CRM tools, you can automate a numeral of tasks to make the sales process more efficient. overall, Pipedrive can be a utilitarian tool for SMBs looking for a standalone CRM option .
Pipedrive features
- Custom chatbot and web forms
- Contact history tracking
- Automate repetitive tasks
- Reporting and insights
- Mobile app
- Activity reminders
- Visual sales pipeline
- Single sign on
Learn about the Zendesk app for Pipedrive
Apptivo provides a well-rounded CRM database software.
Founded in 2009, Apptivo has grown to provide a cortege of apps centered around reach management, project management, invoice, and communication. One thing that makes Apptivo unlike is that it offers a basic contact director without a pipeline or invoice. This choice is a elementary solution for modest businesses that merely need to track customer interaction .
beyond that, Apptivo ’ s customer service database can accommodate larger businesses and enterprise companies with customize workflows, multiple pipelines, electronic mail automation, and data management. The organization can generate leads through a vane form, a calculate electronic mail, a CSV spell, and manual submission. Apptivo besides offers a variety show of its own customer relationship management apps to boost functionality .
Apptivo features
- Custom chatbot and web forms
- Contact history tracking
- Automate repetitive tasks
- Reporting and insights
- Mobile app
- Activity reminders
- Visual sales pipeline
- Single sign on
Keap synchronizes CRM tools with marketing for SMBs.
Keap ( once Infusionsoft ) is a suite of tools centered around CRM and selling. The company is based on the theme that sales and selling departments can perform well when they work closely together. Using one platform for both can make things more effective. A Keap customer database software subscription includes access to CRM, commercialize automation, requital action, electronic mail marketing, and sales grapevine management .
Keap ’ s submission level plan is specifically geared toward solopreneurs and modern businesses. What used to be Infusionsoft is now known as Keap Max Classic, and it ’ s the enterprise-level offer. Keap ’ s drug user interface is attractive and features an easy drag-and-drop system for build up workflows and pipelines .
Keap features
- Visual sales pipeline
- Automation for CRM and marketing
- Payment processing
- Mobile app
- SMS messages and phone calls
- Reporting and analytics
- Email marketing
- Appointment scheduling
Monday.com offers a basic CRM system oriented around team productivity.
now, possibly you don ’ t need a full-fledged customer database software joyride to get the subcontract done. If you just want some basic customer database functionality in an easy-to-use platform, Monday could do the trick. The company is known more for its teamwork features, but the CRM system can be enough for SMBs to manage leads and customer information.
Monday.com provides custom-make forms for capturing leads on your web site and land pages, and you can use automation to save time on insistent tasks. One decent thing is that the purpose of the sales pipeline, touch management, and deals boards are exchangeable to the scheduling layout design. If you ’ re familiar with using Monday for tax management, you ’ ll be able to find your room around the customer data platform side easily .
Monday features
- Sales pipeline
- Contact management
- Lead capturing
- Customer projects
- Marketing activities
- Order management
- Customer support
- Team tasks and projects
Learn about the Zendesk app for Monday.com
